Quick answers about your client, license, and getting help.
Check the Status page for the current availability of each product, then review the latest Updates for changes. Status is maintained by the team; an online status does not guarantee that using a client is risk-free.
After payment verification and delivery, sign in with the account used at checkout and open My products. Eligible releases appear in Downloads and delivered keys appear in License keys. Follow your product’s Setup guide; if an expected item is missing, open a purchase ticket.
Start with your product’s Setup guide and check the system requirements on its product page. If it still won’t launch, open a purchase ticket with the product name, your Windows version, the exact error message, and a relevant screenshot so the team can investigate.
The team is working on that client. Purchases and downloads can be paused while maintenance continues; check the Status page and Updates before retrying. The website does not automatically pause license time or add compensation. Contact support to review how maintenance affects your active plan.
HWID resets and license transfers depend on the product and require team review. There is no standard reset allowance or cooldown published on this website. Open a purchase ticket with your order reference and the reason for the hardware change; the team will confirm eligibility and the available options before you move your license.
Open Support tickets from the account used for your purchase. Include your order reference, product name, and a clear description of the issue; replies stay with your ticket. For general questions or help accessing your account, join the CLAW Discord.
